# Cloud session stuck ACTIVE while RoomService says room does not exist **URL:** \ **Category:** Cloud Dashboard\ **Tags:** livekit-cloud\ **Created:** [April 27, 2026, 11:27am UTC](https://community.livekit.io/t/cloud-session-stuck-active-while-roomservice-says-room-does-not-exist/955 "2026-04-27T11:27:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![fiodor-po](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/fiodor-po/32/1177_2.png) [@fiodor-po](https://community.livekit.io/u/fiodor-po)\ **Post date:** [April 27, 2026, 11:27am UTC](https://community.livekit.io/t/cloud-session-stuck-active-while-roomservice-says-room-does-not-exist/955/1 "2026-04-27T11:27:08Z")
Hello, We have a LiveKit Cloud session that appears stuck as ACTIVE in the Sessions dashboard and its duration keeps increasing. Project ID: p\_5spev44i5ey Project name: Play-space LiveKit host: play-space-kv6jbrcl.livekit.cloud Session ID: RM\_Rd5hu8thRBJ7 Room name: alpha-2 Started at: Apr 24, 2026, 1:14:16 AM Dashboard status: ACTIVE Dashboard duration: over 5,000 minutes and still increasing Participants shown: 1 We verified that the key used by Vercel belongs to this same LiveKit Cloud project. We verified that this is the same project/key used by our hosted Vercel app. RoomService API results with this key: - listRooms([“alpha-2”]) returns [] - listRooms() returns [] - deleteRoom(“alpha-2”) returns: “requested room does not exist” We also checked our local browser/process state and do not see an active connection to LiveKit Cloud. Current local dev is connected to localhost LiveKit only. Analytics API is unavailable on our current plan: “scale plan or higher is required” Could you please terminate or correct this stuck session/accounting entry? If this session is still counting against quota, it is consuming quota for a room that RoomService no longer sees. This looks similar to this report: > [@LiveKit Cloud session remains ACTIVE in Sessions dashboard even after room is gone from RoomService API](https://community.livekit.io/t/livekit-cloud-session-remains-active-in-sessions-dashboard-even-after-room-is-gone-from-roomservice-api/617): > > Hello, We are using LiveKit Cloud and found a session that appears to be stuck as ACTIVE in the Sessions dashboard. Details: Room name: 1 Stuck session ID: RM\_d6X7rgCKks5Q Started at: 2026/03/19 13:50:13 (JST) In the Sessions dashboard, this session remains ACTIVE and its duration keeps increasing What we confirmed on our side: We can manage the current room normally with RoomService API ListRooms(names=["1"]) returns no rooms for the stuck session case ListParticipants(room="1") returns n… Also, could you please restore the quota consumed by this stuck ACTIVE session, or confirm that the stuck duration is not counted against our Build plan quota? The dashboard shows this session running for thousands of minutes after RoomService no longer sees the room, so we need the quota/accounting corrected as well. ---
**Author:** ![\_E\_r\_r\_o\_n\_e\_o\_u\_s\_D\_e\_s\_i\_g\_n\_s](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/_e_r_r_o_n_e_o_u_s_d_e_s_i_g_n_s/32/1143_2.png) [@\_E\_r\_r\_o\_n\_e\_o\_u\_s\_D\_e\_s\_i\_g\_n\_s](https://community.livekit.io/u/_E_r_r_o_n_e_o_u_s_D_e_s_i_g_n_s)\ **Post date:** [April 27, 2026, 11:44am UTC](https://community.livekit.io/t/cloud-session-stuck-active-while-roomservice-says-room-does-not-exist/955/2 "2026-04-27T11:44:31Z")
This is almost certainly a stale/orphaned dashboard session record, not an active room that can be controlled with the `RoomService` API. Reboot your dashboard. You shouldn’t post any part of your API key publicly. You might want to edit that out. ---
**Author:** ![fiodor-po](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/fiodor-po/32/1177_2.png) [@fiodor-po](https://community.livekit.io/u/fiodor-po)\ **Post date:** [April 27, 2026, 1:03pm UTC](https://community.livekit.io/t/cloud-session-stuck-active-while-roomservice-says-room-does-not-exist/955/3 "2026-04-27T13:03:57Z")
Thanks for the quick reply, and good point about the API key. I removed it from the post. The stuck ACTIVE session has disappeared now, and LiveKit joins seem to be working again. I’m still not sure how to interpret the Billing page. It currently shows: - Build included WebRTC participant minutes: 5,000 min - Additional WebRTC participant minutes: 1,611 min - Total shown for April: 6,611 min Does this mean the stale session still counted toward our monthly usage, or is this just historical usage that won’t affect the Build plan quota going forward? For context, the stale session was RM\_Rd5hu8thRBJ7. It had been shown as ACTIVE for thousands of minutes even though RoomService returned no rooms and deleteRoom(“alpha-2”) returned “requested room does not exist”. ---
**Author:** ![CWilson](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/cwilson/32/135_2.png) [@CWilson](https://community.livekit.io/u/CWilson)\ **Post date:** [April 27, 2026, 1:55pm UTC](https://community.livekit.io/t/cloud-session-stuck-active-while-roomservice-says-room-does-not-exist/955/4 "2026-04-27T13:55:52Z")
You do not pay for room duration. It is only participant minutes.