# Frequently Asked Questions (FAQ) **URL:** \ **Category:** Getting Started\ **Created:** [December 30, 2025, 11:52am UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46 "2025-12-30T11:52:44Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![system](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/system/32/26_2.png) [@system](https://community.livekit.io/u/system)\ **Post date:** [December 30, 2025, 11:52am UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/1 "2025-12-30T11:52:44Z")
FAQs are listed in replies to this topic. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [December 30, 2025, 2:19pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/2 "2025-12-30T14:19:57Z")
Pinned globally on December 30, 2025, 2:19pm UTC ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [December 30, 2025, 2:27pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/3 "2025-12-30T14:27:27Z")
Unpinned on December 30, 2025, 2:27pm UTC ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [December 30, 2025, 2:27pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/4 "2025-12-30T14:27:40Z")
Pinned on December 30, 2025, 2:27pm UTC ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:23pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/5 "2026-02-20T13:23:31Z")
# Where should I post my question? Please see the “[Welcome the the LiveKit community](https://community.livekit.io/t/welcome-to-the-livekit-community/49)” post in the announcements channel. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:23pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/6 "2026-02-20T13:23:49Z")
# How can I report or flag a post? If you need to report a post, you can use the flag icon on any post, which may be hidden behind an ellipsis. Flagged items will be raised to our community moderation team for review. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:24pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/7 "2026-02-20T13:24:14Z")
# How can I get faster support? / Nobody is answering my question Please note that the community is not a paid support channel, and responses are best-effort. Although LiveKit staff do provide support in the community, most of the responders are community members like you. For urgent or guaranteed response times, please use the official support channels, available to members on the appropriate plan. Please note that unsolicited tagging or directly contacting other community members directly is against the community guidelines, and in extreme cases, such as direct and unsolicited contact outside of this community, can lead to removal from the community. See also the [community guidelines](https://community.livekit.io/guidelines). ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:24pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/8 "2026-02-20T13:24:33Z")
# Can I email support? If you are on our ship plan or higher, you have access to email support. You can find our support email by logging into the cloud portal, [cloud.livekit.io](https://cloud.livekit.io/), then clicking on the “Support” button in the lower left. Your support options will be displayed, including the support email. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:24pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/9 "2026-02-20T13:24:44Z")
# How can I send private messages to members? Sometimes you may need to message other members privately, such as to provide logs or other non-public information. There is more than one way to do this, but the easiest is to find that member in the search box, then you will see a `Message` button on their profile. If you do not see this button, it means this member has disabled direct messaging. Please **do not send unsolicited** messages. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:24pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/10 "2026-02-20T13:24:58Z")
# How can I share Agent insights with LiveKit Support? By default, LiveKit support do not have access to your Agent insights data as it can contain personal information. If you are asked to share insights data for a specific room you can do so by loading the `Agent insights` tab for the session you want to share, then use the `Share` button in the top right. In the modal dialog that is displayed, please be sure to check “ **Allow LiveKit support to access this page** ”. Do NOT share this link in the public forum and remove access when it is no longer required. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:25pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/11 "2026-02-20T13:25:14Z")
# I would like to report a service outage If you experience a genuine service outage please check[https://status.livekit.io/](https://status.livekit.io/) to see if there is an ongoing incident. If your issue is not currently listed on the status page then log into the cloud portal,[cloud.livekit.io](https://cloud.livekit.io/), and select the ‘Report Service Outage’ option, which is shown after you click on the “Support” button in the lower left. The service outage reporting feature is designed for users with an existing deployment who experience a loss or prolonged degradation to their LiveKit services. For development questions, transient errors, or other technical questions, please use this support forum. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:25pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/12 "2026-02-20T13:25:29Z")
# What details should I include in my question? Providing as much information as possible when posting your question can help the community answer your question. - Provide a clear and specific title - When describing your problem also explain your goal and use case. What are you trying to achieve and what do you expect to happen? - Explain what is actually happening, including error messages, logs, or unexpected results. Be precise and share as much as possible whilst remembering that this is a **public forum** , so do not share sensitive information. - Include details of your environment - LiveKit is an incredibly flexible platform, but that also means there are a lot of ways it can be configured. For example, consider: Are you using LiveKit cloud, or self-hosting? Are you developing AI agents (if so, where are these agents hosted)? Do you expect a SIP participant on your calls (if so, who is your provider)? Which client SDK(s) are you using? - Include the version numbers of the components you are using. In general, it is best to be on the latest version of everything as each release brings new features and fewer bugs. - Share a minimal, reproducible code sample. We have a multitude of examples at [https://github.com/livekit-examples](https://github.com/livekit-examples) , [https://docs.livekit.io/reference/recipes/](https://github.com/livekit/agents/tree/main/examples), [https://github.com/livekit/agents/tree/main/examples](https://github.com/livekit/agents/tree/main/examples) , and [https://github.com/livekit/agents-js/tree/main/examples](https://github.com/livekit/agents-js/tree/main/examples) - if you are able to reproduce your issue by modifying one of these examples, it will expedite any fix. - Share screenshots, or a link to a video showing your issue if appropriate. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:25pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/13 "2026-02-20T13:25:50Z")
# How can I improve my agent latency? There is no single source of latency, a turn will involve: - Determining when the user has finished talking, and are expecting a response from the agent - Speech-to-Text (STT), converting the transcribed audio into LLM tokens - Large Language Model (LLM), processing the tokens and replying - Text-to-Speech (TTS), converting the LLM response into natural-sounding audio. For more information, please see this guide to understand and improve your agent latency: [Understand and Improve Agent Latency | LiveKit](https://livekit.com/field-guides/guide/understand-and-improve-agent-latency) ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 1:26pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/14 "2026-02-20T13:26:47Z")
# Is there an AI bot? ✨ **Yes** , absolutely, look for the button on this forum: ![Screenshot 2026-04-03 at 11.07.47](https://us1.discourse-cdn.com/flex001/uploads/livekit2/original/1X/0409229786282af632f1770ad337d0acea926909.png) ![Screenshot 2026-04-03 at 11.08.41](https://us1.discourse-cdn.com/flex001/uploads/livekit2/original/1X/13fc0ae662b028c3dd17699d7433d89d6fdd962b.png) Alternatively, you have a few other options: - Our [docs page](https://docs.livekit.io/) has an Ask AI field in the header for logged-in users. - Our [docs MCP server and agent skills](https://docs.livekit.io/intro/coding-agents/) are available for Cursor, Claude Code, Codex, Gemini CLi, and more. You can also access this resource from the LiveKit CLI. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [February 20, 2026, 3:35pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/15 "2026-02-20T15:35:29Z")
# How can I report a docs issue? The quickest way to provide feedback on our docs is to click the 👍 👎 emoji on the right of any of our docs pages (under the heading “Is this page helpful?”). You will then be asked to provide additional information before submitting your feedback. All feedback will be routed to our internal docs team. Alternatively, you can start a conversation on this form and tag it with #docs-feedback. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [March 12, 2026, 11:56am UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/16 "2026-03-12T11:56:50Z")
# I submitted a PR, what are the next steps? Can someone take a look? Firstly, thank you for taking the time to submit a PR. A few pre-requisites: - Please read through the contributing guidelines for the project you are contributing to, this might be a separate `CONTRIBUTING.md` or the information might be contained within the ReadMe - Test your PR locally and ensure that all tests and formatting checks pass - If this is your first contribution, please sign the contributor agreement with the same GitHub identity that raised the PR - When you submit the PR, it will trigger an AI review, please address all the comments made by the AI bot (or bots) Someone from the relevant team will review your PR, we get a lot of PRs so depending on the size of your request, this may take some time. **Contributing a new plugin?** We get a lot of new plugin requests, and these require extra consideration from the team as to what we officially support. **Don’t block your users whilst waiting for PR approval:** we encourage contributors to develop and host plugins outside of LiveKit prior to approval, along with an integration guide - that way it helps us gauge organic interest and better understand the plugin use cases. If you have hosted the plugin and integration guide yourself, please include this information in your PR. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [April 10, 2026, 10:17am UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/17 "2026-04-10T10:17:06Z")
## Can I use Adaptive Interruption Handling or Audio Turn Detection (v1) with Self-Hosted Agents? **Yes.** Both models run on LiveKit Inference and can be used by self-hosted agents in production. They’re included at no extra cost for agents deployed to LiveKit Cloud. For self-hosted agents, usage counts toward a monthly development allowance. What happens after that depends on your plan: usage is billed per request on Ship and Scale, and the session falls back to local models on Build. For allowances, pricing, and plan-by-plan behavior, see: - [Audio turn detection](https://docs.livekit.io/deploy/admin/quotas-and-limits/#audio-turn-detection) and [Adaptive interruption handling](https://docs.livekit.io/deploy/admin/quotas-and-limits/#adaptive-interruption-handling) in Quotas and limits - Pricing for both [Audio turn detection](https://livekit.com/pricing#audio-turn-detection) and [Adaptive Interruption](https://livekit.com/pricing#adaptive-interruption) ### Do I need to opt in? Yes, for self-hosted agents in production. When started with the `start` command, a self-hosted agent uses the local `v1-mini` turn detector and VAD-based interruption detection by default. To use the hosted models, set them explicitly: - Set the turn detector `version` to `"v1"`, as described in the [turn detector docs](https://docs.livekit.io/agents/logic/turns/turn-detector/#audio-default-model). - Set the interruption `mode` to `"adaptive"`, as described in [Adaptive interruption handling](https://docs.livekit.io/agents/logic/turns/adaptive-interruption-handling/#how-to-use). Agents running in dev mode with LiveKit Cloud credentials use the hosted models by default, and that usage also counts toward the development allowance. ### What happens if a request fails or I reach my limit? By default, the session falls back to the local `v1-mini` model and VAD-based interruption detection, so your agent keeps working. See [Fallback to the mini model](https://docs.livekit.io/agents/logic/turns/turn-detector/#audio-fallback) for details, including how to turn the fallback off. ### Can the limits be increased? On Ship and Scale, there’s no monthly cap on requests, and concurrency and rate limits scale automatically with your usage. On Build, upgrade to a paid plan to raise them. See [Turn taking concurrency](https://docs.livekit.io/deploy/admin/quotas-and-limits/#turn-taking-concurrency). Enterprise customers should contact their account team. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [April 10, 2026, 12:58pm UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/18 "2026-04-10T12:58:21Z")
## Why does my session still show as ACTIVE on my dashboard, even though the session is over? The data displayed on the dashboard is not real-time and there will be a delay between your session closing, and the session showing as closed on the dashboard. For an accurate picture of which sessions are currently active, you can use the [LiveKit CLI](https://docs.livekit.io/intro/basics/cli/), `lk room list` , which will return a list of active sessions. If your room shows in this list, the session is still active but can be closed by [deleting the room](https://docs.livekit.io/intro/basics/rooms-participants-tracks/rooms/#delete-a-room). **Will this affect my bill?** The amount you are billed for a session will accurately reflect the time the session was truly active. ### My session has been unexpectedly active for a very long time, is that OK? If your session shows as `active` on the dashboard but does **not** appear in the CLI (`lk room list`) _please wait 24 hours_ before contacting support, or raising a question on this forum. During this time our analytics reconciler will catch any sessions incorrectly reported as running, and close them with an accurate end time. In all cases you will only be charged for the time that your session was truly active. ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [April 23, 2026, 8:23am UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/20 "2026-04-23T08:23:04Z")
Closed on April 23, 2026, 8:23am UTC ---
**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\ **Post date:** [April 23, 2026, 8:27am UTC](https://community.livekit.io/t/frequently-asked-questions-faq/46/21 "2026-04-23T08:27:02Z")
**What happened to the LiveKit Composite DeepWiki?** The DeepWiki LiveKit Composite, [livekit/livekit\_composite | DeepWiki](https://deepwiki.com/livekit/livekit_composite) , is no longer maintained. You can still use DeepWiki on the LiveKit repositories individually by visiting [livekit | DeepWiki](https://deepwiki.com/livekit) and selecting the repository you are interested in, e.g. [livekit](https://deepwiki.com/livekit/livekit), [agents](https://deepwiki.com/livekit/agents), [agents-js](https://deepwiki.com/livekit/agents-js), [egress](https://deepwiki.com/livekit/egress), [sip](https://deepwiki.com/livekit/sip) [Next page](https://community.livekit.io/t/frequently-asked-questions-faq/46.md?page=2)