# Getting Media Timeout Error For calls in Europe Region

**URL:** <https://community.livekit.io/t/getting-media-timeout-error-for-calls-in-europe-region/1048>\
**Category:** Telephony\
**Tags:** sip-trunking\
**Created:** [May 7, 2026, 5:29am UTC](https://community.livekit.io/t/getting-media-timeout-error-for-calls-in-europe-region/1048 "2026-05-07T05:29:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Pranav\_Kale](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/pranav_kale/32/902_2.png) [@Pranav\_Kale](https://community.livekit.io/u/Pranav_Kale)\
**Post date:** [May 7, 2026, 5:29am UTC](https://community.livekit.io/t/getting-media-timeout-error-for-calls-in-europe-region/1048/1 "2026-05-07T05:29:04Z")

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I have self-hosted LiveKit agents in Europe and the USA. I also have a custom FreePBX server that connects to a local trunking provider for a particular region. However, for the EU region, I often get media timeout errors and random disconnects during the conversation.

Example Call ID: SCL\_C5jGXx7dUb8w

I have the same setup for the UK and Spain (calls initiate from the same infrastructure through the same PBX and same provider). Yet, in the UK, around 10-15% of calls get the media timeout error, but in Spain, this ratio is around 50-60%.

I’ve also tried doing some manual calls through the same setup to test whether the issue is with my PBX system, but I haven’t gotten any disconnects.

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**Author:** ![CWilson](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/cwilson/32/135_2.png) [@CWilson](https://community.livekit.io/u/CWilson)\
**Post date:** [May 7, 2026, 5:29pm UTC](https://community.livekit.io/t/getting-media-timeout-error-for-calls-in-europe-region/1048/2 "2026-05-07T17:29:20Z")

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This sounds like an IP allow list or port blocking issue. Ensure it is allowed through your network.

The call you shared did not have a PCAP. Can you share a PCAP for a session that fails like this?

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<div class="post-metadata">

**Author:** ![CWilson](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/cwilson/32/135_2.png) [@CWilson](https://community.livekit.io/u/CWilson)\
**Post date:** [May 7, 2026, 6:20pm UTC](https://community.livekit.io/t/getting-media-timeout-error-for-calls-in-europe-region/1048/3 "2026-05-07T18:20:21Z")

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Also does the Asterisk have RTP keepalive turned on?