I recently got on the Scale plan and requested an increase of my agent concurrency limit (to the max of 600).
I am launching a consumer-facing voice agent and want to be ready, in case my marketing plan actually works and triggers some viral growth.
However, even after 2.5 business days, the request is still pending my concurrency limit remains unchanged.. I also sent a support email but haven’t heard back after 1.5 business days.
This is blocking my launch. Does it usually take this long? Can the team please look into it?
Thanks!
I see this request has since been granted but answering here in case others have the same question.
The initial request experienced a delay because you had requested an increase to the maximum amount without a corresponding increase in usage - we try to keep agent concurrency limits in line with expected usage to avoid unexpected overcharges.
We typically aim to respond within 3 business days to requests like these, and I see your follow-up support ticket was handled in a little over 24 hours since it was raised.
That’s a fair point, but it’s worth bearing in mind that 600 concurrent sessions translates to a huge daily amount. We can definitely increase limits further as your solutions starts to ramp.