I rent a number from livekit and attach to agent . it only answer call from one number and everyone one tryping but call is not farwarding . pls solve this isse
@Junaid_Zia, That symptom, only one caller ever getting through, is almost always the inbound trunk’s allowed_numbers filter. allowed_numbers restricts the trunk to accept calls only from the caller numbers you list (inbound trunk), so if it currently holds a single number, that is the only phone that can reach your agent and everyone else is rejected before the call is ever forwarded.
Check the inbound trunk attached to your rented number:
# current (restrictive): only this caller reaches the agent
allowed_numbers = ["+1XXXXXXXXXX"]
# fix: remove the field (or set it empty) so any caller is accepted
The same caller filtering can also be applied by a Dispatch Rule, so if the trunk itself looks open, check the dispatch rule assigned to the number as well. If some callers instead fail with an actual SIP error (a busy tone or a code, not a silent reject), share that error or the caller number that works versus one that does not, and we can narrow it further.
My guess, looking at your session dashboard, is that you did not specify a room prefix, since I see your most recent room name just had the call number (so, I assume anyone who dialled in would be placed into the same room).
If I look at your dispatch rule, I see you did specify a call prefix, but I don’t see any sessions that had that prefix. The timestamps indicate you added the prefix after the session I mentioned above.