# Recover administrative access to an active LiveKit Cloud project

**URL:** <https://community.livekit.io/t/recover-administrative-access-to-an-active-livekit-cloud-project/2034>\
**Category:** Cloud Dashboard\
**Tags:** livekit-cloud\
**Created:** [September 11, 2026, 10:00am UTC](https://community.livekit.io/t/recover-administrative-access-to-an-active-livekit-cloud-project/2034 "2026-09-11T10:00:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Giuseppe\_Sarcinella](https://avatars.discourse-cdn.com/v4/letter/g/5f9b8f/32.png) [@Giuseppe\_Sarcinella](https://community.livekit.io/u/Giuseppe_Sarcinella)\
**Post date:** [September 11, 2026, 10:00am UTC](https://community.livekit.io/t/recover-administrative-access-to-an-active-livekit-cloud-project/2034/1 "2026-09-11T10:00:29Z")

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Hello LiveKit team,

We operate an existing production application using LiveKit Cloud. Its current server credentials still work: authenticated room operations and a separate synthetic audio/video test succeeded on September 11, 2026.

However, the existing project does not appear in the project selector of the account we can currently access. That account shows only a newer project. We cannot reliably identify the original sign-in method or administrator account.

We need to recover administrative access to the existing project to review its quotas and configure an additional webhook for a new application. We want to preserve the existing application, webhook, and credentials without interruption.

Could you please direct us to the private, secure ownership-verification and account-recovery process? We can provide the project URL privately through your verified support channel. We will not post API secrets, access tokens, patient information, or application logs publicly.

Thank you.

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**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\
**Post date:** [September 11, 2026, 12:25pm UTC](https://community.livekit.io/t/recover-administrative-access-to-an-active-livekit-cloud-project/2034/2 "2026-09-11T12:25:17Z")

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> [@Giuseppe\_Sarcinella](#):
>
> We cannot reliably identify the original sign-in method or administrator account.

You have two accounts, and your paid account is with your personal email, if that helps?

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**Author:** ![system](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/system/32/26_2.png) [@system](https://community.livekit.io/u/system)\
**Post date:** [September 26, 2026, 12:26pm UTC](https://community.livekit.io/t/recover-administrative-access-to-an-active-livekit-cloud-project/2034/3 "2026-09-26T12:26:11Z")

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