Hi Team, Please provide a proper and reliable solution for the following issue. I am using session.shutdown() but for some sessions, the on_session_end function is still not being called. Since I am using LiveKit in production, this kind of issue is not acceptable as it directly impacts my users. …

The given solution is not working, so I need a foolproof solution.

What do you see in your agent logs when the end call fails?

I didn’t see any error log. Room Id : **RM_pBR873XtSvkT You can check the above room logs. For some interview** on_session_end=on_session_end This function is not called

[image] Vishal_Maurya: RM_pBR873XtSvkT We do not have access to your agent logs so I can’t see why your code is not calling that function sometimes. You would need to debug that in your code. That is not a SFU issue it is an issue in the agent.

That is why I sent you the code in my first message. If you need, I can personally send you my agent code in a DM. I am interested in purchasing your Enterprise plan. Could you please connect me with the right person or schedule a meeting to discuss this further? I am looking for concurrency of mo…

Are you reaching the limits of the scale plan? What do you need that is not already provided on the Scale plan? You can reach out here for enterprise discussions: https://livekit.com/contact-sales

I already filled out the contact sales form but have not received any reply. I want to test whether LiveKit supports 1,000+ concurrency as we are planning to run a large number of sessions simultaneously

Great, I will leave it to that team to respond then.

Urgent: on_session_end Not Called for Some Sessions — Need Reliable Transcription Delivery in Production

Agents

CWilson March 20, 2026, 2:10pm 3

Is this a duplicate of Urgent: on_session_end callback not triggering in Agents SDK - #4 by Vishal_Maurya ?

Why are there two similare thread on this?

Topic		Replies	Views
Urgent: on_session_end callback not triggering in Agents SDK Agents agent-development	4	37	March 22, 2026
Agent Disconnects After session.shutdown(drain=True) but User Remains Stuck in Room — Production Issue Agents agent-development	7	39	March 25, 2026
Sometimes Transcripts and audio recording not available for the session (Audio waveforms not available) Agents livekit-cloud	8	42	March 3, 2026
Critcal : AI Agent Unexpectedly Ending Interview Mid-Session Agents agent-development , llm	6	38	March 23, 2026
Reliably persisting transcriptions under moderate concurrency Agents agent-development	5	24	March 23, 2026

Urgent: on_session_end Not Called for Some Sessions — Need Reliable Transcription Delivery in Production

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