# User turn not recognized by the agent

**URL:** <https://community.livekit.io/t/user-turn-not-recognized-by-the-agent/735>\
**Category:** Agents\
**Tags:** agent-development, agent-deployment, stt\
**Created:** [March 31, 2026, 10:52am UTC](https://community.livekit.io/t/user-turn-not-recognized-by-the-agent/735 "2026-03-31T10:52:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Pranav\_Kale](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/pranav_kale/32/902_2.png) [@Pranav\_Kale](https://community.livekit.io/u/Pranav_Kale)\
**Post date:** [March 31, 2026, 10:52am UTC](https://community.livekit.io/t/user-turn-not-recognized-by-the-agent/735/1 "2026-03-31T10:52:25Z")

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I have a voice agent deployed on a custom server connected to EU Livekit Cloud. Sometimes, it does not switch from the agent speaking to the user speaking state, even when the user audio is clearly audible. I am attaching a screenshot of the agent analytics where the user speech is not recognized.

 ![image](https://us1.discourse-cdn.com/flex001/uploads/livekit2/original/1X/141c4ac5187914cd49380f372accd65f356b7ffd.png)

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<div class="post-metadata">

**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\
**Post date:** [April 1, 2026, 8:57am UTC](https://community.livekit.io/t/user-turn-not-recognized-by-the-agent/735/2 "2026-04-01T08:57:37Z")

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That’s strange, almost like there is some issue with turn detection.

The first thing to look at is whether there are any clues in your agent logs when this happens: [Where to find your Agent Logs | LiveKit](https://livekit.com/blog/agent-logs)