# Voice Isolation system payment

**URL:** https://community.livekit.io/t/voice-isolation-system-payment/1657
**Category:** Getting Started
**Created:** [July 15, 2026, 1:18pm UTC](https://community.livekit.io/t/voice-isolation-system-payment/1657 "2026-07-15T13:18:59Z")
**Posts on this page:** 1
**Showing post:** 22

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### Author: ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)
#### Post date: [July 16, 2026, 1:22pm UTC](https://community.livekit.io/t/voice-isolation-system-payment/1657/22 "2026-07-16T13:22:28Z")

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> [@remote\_admin](#):
>
> the caller only hears ringing

So, the call is never answered? That sounds more like [WhatsApp Connector: acceptWhatsAppCall never connects — caller keeps ringing (outbound works fine) - #7 by darryncampbell](https://community.livekit.io/t/whatsapp-connector-acceptwhatsappcall-never-connects-caller-keeps-ringing-outbound-works-fine/1573/7) rather than something specific to having noise cancellation enabled.

> [@remote\_admin](#):
>
> transcript is  
> always empty and we hit “User away timeout”,

Can you share a couple of Insights sessions that show this behaviour please: [Agent insights in LiveKit Cloud | LiveKit Documentation](https://docs.livekit.io/deploy/observability/insights/#share-session-link). I think that would be clearer.

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_[View the full topic](https://community.livekit.io/t/voice-isolation-system-payment/1657)._