# Who can we contact for Billing issue?

**URL:** <https://community.livekit.io/t/who-can-we-contact-for-billing-issue/2081>\
**Category:** Getting Started\
**Tags:** livekit-cloud\
**Created:** [September 17, 2026, 11:59am UTC](https://community.livekit.io/t/who-can-we-contact-for-billing-issue/2081 "2026-09-17T11:59:17Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![darryncampbell](https://sea1.discourse-cdn.com/flex001/user_avatar/community.livekit.io/darryncampbell/32/20_2.png) [@darryncampbell](https://community.livekit.io/u/darryncampbell)\
**Post date:** [September 28, 2026, 8:29am UTC](https://community.livekit.io/t/who-can-we-contact-for-billing-issue/2081/2 "2026-09-28T08:29:04Z")

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Hi, also responded to your DM but for anyone else finding this:

- For billing issues in general, contact our support team. You will find support contact details here: [Frequently Asked Questions (FAQ) - #8 by darryncampbell](https://community.livekit.io/t/frequently-asked-questions-faq/46/8) but if you have lost access to your account, DM one of the LiveKit staff in this community for additional help. We can’t help with billing issues directly in this community, but we can point you in the right direction.
- For this specific issue, the easiest approach would be to upgrade the new `build` plan project to `ship`.

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_[View the full topic](https://community.livekit.io/t/who-can-we-contact-for-billing-issue/2081)._