Missing PCAP file for outbound calls

Karma
Tue, 14 Apr 2026 06:38:45 +0000
Telephony

Project ID: p_26f0goz6ays
Call ID: **SCL_aZzv5Vp8mGBo
**
I am trying to understand why certain calls have bad audio quality where our agent doesn’t seem to be able to understand what the user is saying. Not able to download the PCAP file, its always empty, we are using livekit cloud, is there some setting that we need to toggle to get PCAP files?

6 posts - 2 participants