Agent Builder + Test in Console creates Sessions but Agent Insights always empty

[imklammer]

Hello,

I’m evaluating LiveKit Agent Builder as a proof of concept.

According to the documentation, a Builder-deployed agent tested through Launch/Test in Console should be fully compatible with Agent Insights.

My setup:

• Agent Builder
• LiveKit Cloud
• Agent Observability enabled in Project Settings
• Agent redeployed after enabling observability
• Testing performed using Test in Console (not Builder Preview)

Observed behavior:

• Agent deploys
• Agent joins
• Voice conversation works
• Session appears in Sessions
• Session Analytics populate
• Session Events populate
• Two participants (agent + client)

However, Agent Insights always displays:

“No observability data available. Agent recording is either disabled or data has not yet been uploaded.”

Session Events only contain room lifecycle events (room created, participant joined/left, room ended). No transcripts, traces, logs, or audio recordings appear.

I have reviewed the documentation and believe my configuration matches the documented requirements for Agent Builder.

Is there an additional configuration required, or could this indicate a project-specific issue or a bug?

Thank you.

[darryncampbell (Darryn)]

Hi, the project associated with the LiveKit cloud account you are logging into this portal with, ID p_6brdnykwdqp does not have agent observability enabled in the project settings.

[imklammer]

Doh. Thank you. I think the issue was caused by me selecting the correct option but not saving the change