Agent idle pending issues

Agents
1

Hi all,

I’m running into an issue with a transcription agent on LiveKit Cloud and wanted to check if others have seen similar behaviour. Please forgive me if this has been covered elsewhere.

What’s happening:

  • The agent deploys successfully and becomes active

  • It works as expected for a short period

  • After some idle time, it transitions to “pending”

  • When a new session/room starts, the agent does not wake up

  • The only way to recover it is to manually redeploy/restart the agent

What I expected:

  • The agent should automatically wake when a session dispatches it (even with some cold start delay)

What I’ve checked so far:

  • Agent name and dispatch match

  • Secrets are set correctly

  • Logs don’t show obvious runtime errors when active

  • The issue consistently happens after idle periods

Questions:

  1. Is this expected behaviour for agents on LiveKit Cloud (i.e. scale-to-zero without reliable wake)?

  2. Is there a known issue with agents getting stuck in “pending”?

  3. Are there recommended patterns to keep agents “warm” or ensure reliable wake-up?

  4. Does this behaviour vary by pricing tier or deployment setup?

Would really appreciate any guidance — especially if others have found reliable workarounds or production-safe patterns.

Thanks in advance.

2

This sounds like you are on the free build plan. It can take some time from cold start if you are on build plan.

If you are on some other plan and you still see this let then let me know a session ID (starts with RM_) and I can take a look at what happened.

3

I am facing a similar issue where agent status keeps changing to pending/updating and agent leaves mid session then rejoins.

Can you please check for this session ?RM_F3mfDaqLhJTZ

I am currently in the Ship plan

4

Thanks @CWilson I’ll look in to this.