Agent ID: CA_C3hb8cRJSwgh Project: lfb-labs-ai-appointment-booker LIVEKIT_URL: wss://lfb-labs-ai-appointment-booker-426jw3g2.livekit.cloud
I created this agent with EU Central region selected, but logs show it registers in EU West B (Marseille). The agent then fails with failed to retrieve region info when calling Room.connect(). The /settings/regions endpoint is reachable from a browser but not from within the container. SDK version: @livekit*/agents@1.0.35.*
What do you mean by “I created this agent with EU Central region…”?
My voice agent was deployed to EU Central region but registers on LiveKit side as EU West B region so the room can’t connect. It’s not something I can fix on my side. Can you help?
I took a look at the project associated with your email and I can only see one agent, CA_xxxxxxJjJg54 but that is hosted in the us-east region.
Regardless, assuming I just can’t find the relevant agent, I think you are conflating agent hosting (EU Central) with region pinning (EU West B). I wrote a field guide the other day, Checklist for Regional Deployments | LiveKit, please take a look through that
You guys take too long to reply so I made another plan and deleted the agent and switched over to US East although it’s a big latency issue for me it’s nothing I can fix. You guys must have a look into the issue I had because others will have the same issue as me in the future.
Also make a dedicated support contact page or something because we can’t wait a day or 2 for feedback from support.
We do have dedicated support for Ship plan and higher - there’s a couple of FAQs for this: Frequently Asked Questions (FAQ) - #7 by darryncampbell & Frequently Asked Questions (FAQ) - #8 by darryncampbell
I’m not 100% sure what your issue was, but please also bear in mind that region pinning is only available on the scale plan or higher.
Put the dedicated support contact on your website. Why should I need to dig through FAQ to get that?
Thanks I get now what the issue was.