We have a livekit hosted telephony agent that answers calls via SIP trunking.
Sessions have stopped displaying in the session list view.
The most recent session in the sessions list view is from 20 hours ago but I can see newer sessions by viewing the calls list.
Are you still seeing this?
If so, can you change the filter to 1 week and see if it shows up?
What is your project ID?
I get different data depending on the date range filter.
Past hour: nothing
Past 24 hours: most recent is 20 hours ago
Past 7 days: most recent is 50 minutes ago
However from the Twilio logs I know there was a call 10 minutes ago
This was a display issue yesterday, similar issue here: Sessions analytics populate, but Sessions table remains empty for agent calls - #2 by CWilson . The team reports this has now been resolved, apologies for the inconvenience.
I’m experiencing a similar issue on p_1hstctb366m. I’m unable to see the calls my agent has made in the past hour. What’s the expected time for a session to appear on the dashboard?
I believe analytics were delayed around the time you posted this question @Abdullah_Saleh , they should be there now.