Calls are not reaching our livekit agents application from Livekit cloud

We are using livekit since a long time for 1000s of calls on daily basis. Now we are trying to make inbound calls where livekit cloud is not even sending request to our application. This is a very high priority, none of the calls are working and 1000s of calls are failing on production. Someone please look into this on priority.

Calls can be seen in livekit cloud with user in the room but agent and egress are not joining the room.

Project ID: p_28y698lhv2f
Session Ids: RM_AdeNiHcPzfLX, RM_n9iXnAUxrJT6, RM_ZaM6QByxYuyf

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