Egress is not being triggered

Egress / Ingress
1

Hi LiveKit Team,

We are facing an intermittent issue where Egress is not being triggered for some calls in our LiveKit integration. Recording works for some calls, but for others, Egress does not start, resulting in missing call recordings.

Affected Room IDs:

  • lead-320579-u250-2e4031e3

  • lead-320579-u250-5b789d2f

  • lead-139092-u611-c02a040c

  • lead-330058-u450-5c8d0b9b

  • lead-316781-u481-1f5dcdcd

  • lead-367024-u127-22d42de6

  • lead-176838-u240-2e39ee22

Could you please help us understand why Egress is not starting consistently for these calls and suggest a solution to ensure recordings are started reliably?

Thanks!

2

How are you starting Egress? I recently wrote this:

Since there is no record of Egress starting for any of those sessions, I assume your call to StartEgress is returning an error?

I did take a look at a couple of those sessions btw and there are no clues in the server logs.