We are on Scale plan and we noticed the below error when requesting for egress
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Error:
ERROR: restart transaction: TransactionRetryWithProtoRefreshError: TransactionAbortedError(ABORT_REASON_TIMESTAMP_CACHE_REJECTED): \"sql txn\" meta={id=f9c34c69 key=/Table/146/17/\"EG_nNaGPdmCjpaY\"/0 iso=Serializable pri=0.04252568 epo=0 ts=1774301157.544957196,2 min=1774301156.983865918,0 seq=6} lock=true stat=PENDING rts=1774301157.544957196,2 wto=false gul=1774301157.233865918,0 obs={n13@1774301156.983865918,0 n25@1774301157.000285374,0 n26@1774301157.000008090,0 n27@1774301157.000204047,0} (SQLSTATE 40001), status=500)
Traceback:
Traceback (most recent call last):\n File \"/egress.py\", line 183, in audio_egress\n res = await livekit_api.egress.start_room_composite_egress(req)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/egress_service.py\", line 41, in start_room_composite_egress\n return await self._client.request(\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/twirp_client.py\", line 129, in request\n raise TwirpError(\nlivekit.api.twirp_client.TwirpError: TwirpError(code=unknown, message=ERROR: restart transaction: TransactionRetryWithProtoRefreshError: TransactionAbortedError(ABORT_REASON_TIMESTAMP_CACHE_REJECTED): \"sql txn\" meta={id=f9c34c69 key=/Table/146/17/\"EG_nNaGPdmCjpaY\"/0 iso=Serializable pri=0.04252568 epo=0 ts=1774301157.544957196,2 min=1774301156.983865918,0 seq=6} lock=true stat=PENDING rts=1774301157.544957196,2 wto=false gul=1774301157.233865918,0 obs={n13@1774301156.983865918,0 n25@1774301157.000285374,0 n26@1774301157.000008090,0 n27@1774301157.000204047,0} (SQLSTATE 40001), status=500)\n",
Hey @Zaheer_Abbas ,
Thanks for reporting the issue. It’s a bug on LiveKit side affecting relatively small number of requests - caused by a dependency update - team is already working on fixing it. I will let you know once the fix is deployed.
Best,
Milos
Thanks for the response Milos
Hello @Milos_Pesic - we observed the error again today just now.
{"error": "TwirpError(code=unknown, message=ERROR: restart transaction: TransactionRetryWithProtoRefreshError: TransactionRetryError: retry txn (RETRY_ASYNC_WRITE_FAILURE - missing intent on: /Table/146/15/\"p_3tqm7ro6kbs\"/NULL/\"EG_P7xvC7nyefnB\"/0): \"sql txn\" meta={id=bd7380fe key=/Table/146/17/\"EG_P7xvC7nyefnB\"/0 iso=Serializable pri=0.03149984 epo=0 ts=1774958664.969506317,2 min=1774958664.368834661,0 seq=6} lock=true stat=PENDING rts=1774958664.969506317,2 wto=false gul=1774958664.618834661,0 obs={n7@1774958664.371400871,0 n13@1774958664.368834661,0 n15@1774958664.477099777,0 n25@1774958664.371319154,0 n26@1774958664.371183401,0} (SQLSTATE 40001), status=500)", "traceback": "Traceback (most recent call last):\n File \"/service/egress.py\", line 183, in audio_egress\n res = await livekit_api.egress.start_room_composite_egress(req)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/egress_service.py\", line 41, in start_room_composite_egress\n return await self._client.request(\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/twirp_client.py\", line 129, in request\n raise TwirpError(\nlivekit.api.twirp_client.TwirpError: TwirpError(code=unknown, message=ERROR: restart transaction: TransactionRetryWithProtoRefreshError: TransactionRetryError: retry txn (RETRY_ASYNC_WRITE_FAILURE - missing intent on: /Table/146/15/\"p_3tqm7ro6kbs\"/NULL/\"EG_P7xvC7nyefnB\"/0): \"sql txn\" meta={id=bd7380fe key=/Table/146/17/\"EG_P7xvC7nyefnB\"/0 iso=Serializable pri=0.03149984 epo=0 ts=1774958664.969506317,2 min=1774958664.368834661,0 seq=6} lock=true stat=PENDING rts=1774958664.969506317,2 wto=false gul=1774958664.618834661,0 obs={n7@1774958664.371400871,0 n13@1774958664.368834661,0 n15@1774958664.477099777,0 n25@1774958664.371319154,0 n26@1774958664.371183401,0} (SQLSTATE 40001), status=500)\n", "timestamp": "2026-03-31T12:04:24.730878+00:00"}
Hey @Zaheer_Abbas - the issue has been fixed, it’s pending release - will let you know once it’s out. Thanks for reporting!
@Milos_Pesic - We still see the error
Room ID - RM_NWt3KHU5jMAd
{"levelname": "INFO","event": "Error in starting original audio egress", "message": "", "error": "TwirpError(code=unknown, message=ERROR: restart transaction: TransactionRetryWithProtoRefreshError: TransactionAbortedError(ABORT_REASON_TIMESTAMP_CACHE_REJECTED): \"sql txn\" meta={id=c3007e94 key=/Table/146/17/\"EG_s3ZbWyq59F97\"/0 iso=Serializable pri=0.02974239 epo=0 ts=1776095238.055396910,2 min=1776095237.502378257,0 seq=6} lock=true stat=PENDING rts=1776095238.055396910,2 wto=false gul=1776095237.752378257,0 obs={n7@1776095237.502378257,0 n15@1776095237.518231471,0 n26@1776095237.518124429,0} (SQLSTATE 40001), status=500)", "traceback": "Traceback (most recent call last):\n File \"/home/app/agent-orchestrator/agent_orchestrator/service/egress.py\", line 183, in audio_egress\n res = await livekit_api.egress.start_room_composite_egress(req)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/egress_service.py\", line 41, in start_room_composite_egress\n return await self._client.request(\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/twirp_client.py\", line 129, in request\n raise TwirpError(\nlivekit.api.twirp_client.TwirpError: TwirpError(code=unknown, message=ERROR: restart transaction: TransactionRetryWithProtoRefreshError: TransactionAbortedError(ABORT_REASON_TIMESTAMP_CACHE_REJECTED): \"sql txn\" meta={id=c3007e94 key=/Table/146/17/\"EG_s3ZbWyq59F97\"/0 iso=Serializable pri=0.02974239 epo=0 ts=1776095238.055396910,2 min=1776095237.502378257,0 seq=6} lock=true stat=PENDING rts=1776095238.055396910,2 wto=false gul=1776095237.752378257,0 obs={n7@1776095237.502378257,0 n15@1776095237.518231471,0 n26@1776095237.518124429,0} (SQLSTATE 40001), status=500)\n", "timestamp": "2026-04-13T15:47:17.866740+00:00"}
Hey @Zaheer_Abbas - it took some time - this is going to be rolled out tomorrow. Will let you know once it’s effective.
Hello @Milos_Pesic ,
For this particular room -
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We received an error message for the first egress request
{"levelname": "INFO", "name": "agent_orchestrator", "process": 11113, "event": "Error in starting original audio egress", "message": "", "pathname": "/home/app/agent-orchestrator/agent_orchestrator/service/egress.py", "lineno": 203, "error": "TwirpError(code=deadline_exceeded, message=request timed out, status=408)", "traceback": "Traceback (most recent call last):\n File \"/home/app/agent-orchestrator/agent_orchestrator/service/egress.py\", line 184, in audio_egress\n res = await livekit_api.egress.start_room_composite_egress(req)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/egress_service.py\", line 41, in start_room_composite_egress\n return await self._client.request(\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^\n File \"/usr/local/lib/python3.11/site-packages/livekit/api/twirp_client.py\", line 129, in request\n raise TwirpError(\nlivekit.api.twirp_client.TwirpError: TwirpError(code=deadline_exceeded, message=request timed out, status=408)\n", "timestamp": "2026-04-22T12:47:25.467725+00:00"}
So we retried again - but this caused two egress requests to be spawned and multiple webhooks to be triggered downstream. Can you please check this issue?
Lmk if I need to create a separate issue for this.
We are seeing this error as well as of yesterday 1pm EST. Has this been rolled out yet?
The fix for this issue has been fully deployed as of today. cc @Menachem_Abraham @Zaheer_Abbas
