Frequently Asked Questions (FAQ)

How can I share Agent insights with LiveKit Support?

By default, LiveKit support do not have access to your Agent insights data as it can contain personal information. If you are asked to share insights data for a specific room you can do so by loading the Agent insights tab for the session you want to share, then use the Share button in the top right. In the modal dialog that is displayed, please be sure to check “Allow LiveKit support to access this page”. Do NOT share this link in the public forum and remove access when it is no longer required.