FAQs are listed in replies to this topic.

How can I report or flag a post? If you need to report a post, you can use the flag icon on any post, which may be hidden behind an ellipsis. Flagged items will be raised to our community moderation team for review.

How can I get faster support? / Nobody is answering my question Please note that the community is not a paid support channel, and responses are best-effort. Although LiveKit staff do provide support in the community, most of the responders are community members like you. For urgent or guaranteed res…

Can I email support? If you are on our ship plan or higher, you have access to email support. You can find our support email by logging into the cloud portal, cloud.livekit.io , then clicking on the “Support” button in the lower left. Your support options will be displayed, including the support emai…

How can I send private messages to members? Sometimes you may need to message other members privately, such as to provide logs or other non-public information. There is more than one way to do this, but the easiest is to find that member in the search box, then you will see a Message button on their…

How can I share Agent insights with LiveKit Support? By default, LiveKit support do not have access to your Agent insights data as it can contain personal information. If you are asked to share insights data for a specific room you can do so by loading the Agent insights tab for the session you want…

I would like to report a service outage If you experience a genuine service outage please check https://status.livekit.io/ to see if there is an ongoing incident. If your issue is not currently listed on the status page then log into the cloud portal, cloud.livekit.io , and select the ‘Report Servic…

What details should I include in my question? Providing as much information as possible when posting your question can help the community answer your question. Provide a clear and specific title When describing your problem also explain your goal and use case. What are you trying to achieve an…

How can I improve my agent latency? There is no single source of latency, a turn will involve: Determining when the user has finished talking, and are expecting a response from the agent Speech-to-Text (STT), converting the transcribed audio into LLM tokens Large Language Model (LLM), proce…

Is there an AI bot? :sparkles: Yes, absolutely, look for the button on this forum: [Screenshot 2026-04-03 at 11.07.47] [Screenshot 2026-04-03 at 11.08.41] Alternatively, you have a few other options: Our docs page has an Ask AI field in the header for logged-in users. Our docs MCP server …

Frequently Asked Questions (FAQ)

Getting Started

darryncampbell (Darryn) February 20, 2026, 1:23pm 5

Where should I post my question?

Please see the “Welcome the the LiveKit community” post in the announcements channel.

Topic		Replies	Views
Welcome to the LiveKit community Announcements	0	288	December 30, 2025
Read this before posting a new question Getting Started	0	54	December 22, 2025
About the Self Hosting category Self Hosting	0	81	December 22, 2025
Agent Session Connection Timeout without Redispatch 4/3 3 PM PST Agents agent-development , agent-deployment , livekit-cloud	2	8	April 6, 2026
Sometimes Transcripts and audio recording not available for the session (Audio waveforms not available) Agents livekit-cloud	8	53	March 3, 2026

Frequently Asked Questions (FAQ)

Where should I post my question?

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