LiveKit Cloud billing and concurrency limits for agents

Cloud Dashboard
1

This question originally came up in our Slack community and the thread has been consolidated here for long-term reference.

I’m trying to deploy LiveKit agents to LiveKit Cloud and have a couple of questions:

  1. For always-on agents, are we charged for the entire time they are running, or only during active conversations?
  2. What is the maximum concurrency limit available on the Scale plan?
2

Billing: You are charged for as long as the agent is in the room.

Concurrency limits: For the Scale plan, LiveKit can scale out horizontally to support however many concurrent connections you need. You’ll be charged per minute after consuming all the monthly included minutes.

See the pricing page for full details on limits per plan: Pricing | LiveKit