LiveKit Cloud session remains ACTIVE in Sessions dashboard even after room is gone from RoomService API

Cloud Dashboard
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1

Hello,

We are using LiveKit Cloud and found a session that appears to be stuck as ACTIVE in the Sessions dashboard.

Details:

  • Room name: 1
  • Stuck session ID: RM_d6X7rgCKks5Q
  • Started at: 2026/03/19 13:50:13 (JST)
  • In the Sessions dashboard, this session remains ACTIVE and its duration keeps increasing

What we confirmed on our side:

  • We can manage the current room normally with RoomService API
  • ListRooms(names=["1"]) returns no rooms for the stuck session case
  • ListParticipants(room="1") returns not_found
  • DeleteRoom("1") returns not_found
  • When a new real room with the same app-level room is created, it appears separately and can be deleted normally with DeleteRoom
  • After deleting the current real room, ListRooms(names=["1"]) becomes empty again, but the old session RM_d6X7rgCKks5Q still remains ACTIVE in the Sessions dashboard

So it looks like:

  • the RoomService API no longer sees an active room for that stale session
  • but the Sessions dashboard still shows the old session as ACTIVE

Could you please confirm:

  1. whether this is a known issue with stale/analytics session records
  2. whether this stuck session is still counted toward usage / participant minutes
  3. whether there is any way to force-close or clear that session record

If needed, I can provide our project details and API credentials privately.

Thanks.

2

I couldn’t find your Room ID, but I think you have a typo above and mean RM_d6Xr7gCKks5Q :slight_smile:

This does happen occasionally, please see this similar issue: Wrong data presented in session - #2 by CWilson .

The best thing to do is to check for active rooms with the LK CLI, lk room list, and if the long-running room is not there, it’s safe to assume this is an issue with the portal. The reported usage will not count towards your plan minutes, and will not incur overcharge.

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