Where are call recordings and transcripts stored?

Agents
,
1

This question originally came up in our Slack community and the thread has been consolidated here for long-term reference.

I’ve integrated LiveKit with Plivo and can see call history logs on my dashboard. However, I’m unable to find where the call recordings and transcripts are stored.

Questions:

  1. Where can I find or download the recordings for these calls?
  2. Are transcripts automatically generated, and if so, how do I retrieve them?
2

Except for Agent Insights, Recordings are not automatically generated. You need to configure recording storage in your project settings and use the Egress API for recording.

For call recordings, use the Room Composite Egress API to start recording a room. The recordings will be saved to the storage location you configure.

See the egress documentation for details on setting up recording.