Hi, sorry I missed this message.
Checking your account, I see all your recent sessions have agents join, so is this still an ongoing issue?
I notice you are on Scale - for these kind of high-priority, production issues I strongly recommend raising a support ticket, or even reporting an outage as appropriate since community support is “best-effort” (though, we do our best). Additional information: Frequently Asked Questions (FAQ) - #8 by darryncampbell