Intermitten connection issues with connecting to Livekit

Agents
1

Status page is green but we are seeing intermitten connection issues - both in local development and in our production environment we are seeing timeout’s on connecting to livekit rooms.

Here’s a bit of what we are seeing in logs -
livekit_api::signal_client:287:livekit_api::signal_client - signal connection failed on v0 path: Timeout(“signal connection timed out”) {“pid”: 33387, “job_id”: “AJ_PSrEHJtSoamb”, “room_id”: “RM_7yMdfRARguwD”}

The room connection was not established within 10 seconds after calling job_entry. This might mean that job_ctx.connect() was never invoked, or that no AgentSession with an active RoomIO has been started. {“pid”: 33387, “job_id”: “AJ_PSrEHJtSoamb”, “room_id”: “RM_7yMdfRARguwD”}

ivekit_api::signal_client:287:livekit_api::signal_client - signal connection failed on v0 path: Timeout(“signal connection timed out”)
{“pid”: 33387, “job_id”: “AJ_PSrEHJtSoamb”, “room_id”: “RM_7yMdfRARguwD”}

Any know infra issues happening?

2

Hi, I also see you raised a service outage report, but I’ll respond here.

Do you have agent logs you can share? Even if it’s just in DM. Where to find your Agent Logs | LiveKit

Interested if you are seeing any more detail around that timeout.

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3

As of right now - we experience no connection issues.

We reproduced it 45 minutes ago, so whatever you changed on your end seem to have resolved it :slight_smile: THANK YOU! :person_bowing:

4

That’s great, I believe this was related to LiveKit Status - Degraded Connectivity Issues – EU (Frankfurt).

5

For future reference, it would be nice to see a status update when you realize the issue and not when a fix it under way :slight_smile:

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6

:slight_smile: It’s a fair point, and we try. Sometimes the engineering team are so quick to roll out the fix, we haven’t had a chance to update the status page.

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