Session gets closed unexpectedly

Agents
1

Hi team,

I’m experiencing an issue where an interview session gets closed unexpectedly.

During a live interview, after around 7 minutes, the LiveKit connectionStatus suddenly changed and the interview session closed automatically. This is critical for us because interviews should never end midway while a candidate is still in the session.

Unfortunately, I’m unable to properly debug the issue because the Log Insights do not contain enough details about why the connection was closed.

Could you please help investigate what might have caused this?

Room ID: RM_AJVpYzRY9NJu

This issue is very important for our production workflow since it directly impacts candidate interviews. Any help identifying the reason (timeout, connection drop, server-side close, etc.) would be greatly appreciated.

Thanks!

2

For that particular session, the event log at Sign in | LiveKit Cloud shows CONNECTION_TIMEOUT as the reason the candidate was disconnected from the room.

If I look at the server logs for that time, I see a couple of messages that imply network connection issues with the client

3

Can you please share the error logs? That will help me understand what happened and suggest a fix to prevent it from occurring again.

I want know what happened, what’s the error and how to prevent

4

You should check your agent logs for that info. We do not have your agent logs in our system.

Have a look at this guide Darryn recent plublishd on how to find agent logs:

5

This appears to be a duplicate of