@clay.budin once a participant has joined the room, an agent needs to be dispatched to that room: Agent dispatch | LiveKit Documentation .
In your use case, the typical way to achieve this is to specify the agent name (Sage-1c84 in your case) in the participant token, detailed in the final section of that link I shared above.
I see a few sessions this morning in your account that have agents in them, so it looks like you already figured it out 