When someone calls my agent, there’s a 2 to 3 seconds of silence before it talks, I even use session.say() which is weird
Hi, it’s difficult to say without understanding your setup. When someone calls your agent the call needs to establish, then the agent needs to be dispatched to the room, understand any initial instructions, and then speak.
If you look at the “Session events” tab, it will give you an idea when your SIP participant joined the room, and when the agent joined, and when they both became active.
You can also combine that information with Agent Insights to better understand exactly what is going on - if you experience the delay after all your participants have joined, then this will help understand which part of the pipeline is introducing delays.