Unable to Access Account Settings – Subscription Upgrade Blocked

Cloud Dashboard
1

Hi LiveKit Team,

We’re currently unable to access the account settings page in LiveKit Cloud. Every time we try to open it, we receive the following error:

Error: Something went wrong
Error ID: 1516286376

We are planning to upgrade our current LiveKit subscription, but this issue is preventing us from accessing the settings and proceeding with the upgrade.

The issue was observed on November 3, 2026, around 8:57 AM CST.

Could someone from the LiveKit team please look into this or suggest an alternative way to upgrade our subscription?

I’ve attached a screenshot of the error for reference.

Thanks!

2

Hi, I just responded to your outage report. We need to fix it on our end, and then you’ll be able to upgrade.

Unfortunately, the same issue that is stopping you opening the settings page is stopping me seeing your peak usage, so I can’t tell if you are close to hitting any of your plan limits.

Please let me know if this is going to affect your production deployment over the next few hours.

3

This is now resolved, apologies for the inconvenience.