Inbound call got ended by itself (Livekit sent Bye request)

Agents
,
1

I’m using Twilio telephony, An inbound call was made to the twilio number which is connected to Livekit Via SIP. Call was going good and after sometime (Around 30 secs) call got ended by itself. I verified PCAP logs of both twilio and livekit. Twilio PCAP says BYE request was raised by livekit where as livekit PCAP logs got cut off at the end. There is no BYE request in the livekit’s PCAP logs.

Note: We have been using livekit successfully without any issues for 1000s of calls everyday

Room name: room-ST_Tq7W6JnzBq9R-_+918618292495_2knxtKDbCB3T

2

I see what you mean about the PCAP and the call ending after 30 seconds. The session events indicate that the remote participant (caller) was disconnected but I also see warnings in the logs about out of order packets - I wonder if the caller was having connection issues? Did you try listening to the call in Agent insights?