Request to enable WhatsApp Connector (Accept + Initiate) for project

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Hi LiveKit team!

I’d like to request access to the WhatsApp Business Calling Connector for my LiveKit Cloud project.

Project details:

  • Project name / slug: zapclient-6bdu7pne

What I need enabled:

  • livekit.Connector/AcceptWhatsAppCall (inbound — receive WhatsApp calls)

  • livekit.Connector/InitiateWhatsAppCall (outbound — call WhatsApp users)

Current status: I already have everything wired up on my side:

  • Meta WhatsApp Business Calling API is already enabled on my phone number (+55 61 9866-6607, phone_number_id 1056253430896876), with voice calls toggled ON in WABA settings.

  • My backend (Supabase Edge Functions) is calling POST {LIVEKIT_URL}/twirp/livekit.Connector/AcceptWhatsAppCall with the correct camelCase payload (sdp, whatsappApiKey, whatsappCallId, whatsappPhoneNumberId, whatsappCloudApiVersion, roomName, participantIdentity) and a valid server JWT signed with my LIVEKIT_API_KEY / LIVEKIT_API_SECRET.

  • The endpoint is reachable but returns:

    HTTP 403 — "whatsapp call is not enabled for this project"

  • An operator-side CallPanel is already built (LiveKit JS SDK) ready to join the room as soon as the Connector accepts the SDP.

Use case: We’re a Brazilian customer-engagement platform (ZapClient) running on top of WhatsApp Business API. We need both directions:

  1. Customers calling our business number → operator answers in browser.

  2. Operator clicks “Call” on a chat → outbound WhatsApp call to the customer.

Could you please enable the WhatsApp Connector feature flag (Accept + Initiate) for the project above? Happy to provide any additional info.

Thanks a lot!

Whatsapp calls inbound