Hi Team, We realized that the subscription was purchased under the wrong project. The payment has already been completed, but it needs to be assigned to a different project. Could you please help us transfer the active subscription from the current project to the correct one? Happy to provide any…

Hi there, I cannot see the email support channel on the portal you suggested below. We have exactly same issue. What can we do? If you are on our ship plan or higher, you have access to email support. You can find our support email by logging into the cloud portal, cloud.livekit.io , then clicking o…

@addingtime the account you are signed into this portal with is only associated with projects under our free tier, that is why you do not see the email link for support. We have exactly same issue. What can we do? If you log in with the account associated with the paid subscription, you should s…

That’s exactly our issue here. The paid subscription was associated with a deleted project. The payment was done from this email account. We are stuck here. What should we do now?

@addingtime that makes sense, I’ll DM you :incoming_envelope:

Hi @darryncampbell we also encountered the same problem wherein we deleted a project with the paid subscription. I can’t see the support email anymore so I’m replying / posting from here. May I know what we can do from here?

@John_Michael_Luz I will DM you

Hi @darryncampbell we also encountered the same problem wherein we deleted a project with a paid subscription. I can’t see the support email anymore, so I’m replying/posting here. May I know what we can do from here?

[image] Product: May I know what we can do from here? Sorry, I am not sure what you are asking.

[image] Product: Hi @darryncampbell we also encountered the same problem wherein we deleted a project with a paid subscription. I can’t see the support email anymore, so I’m replying/posting here. May I know what we can do from here? [image] Who can we contact for Bill…

Transfer Subscription Between Projects

Cloud Dashboard

darryncampbell (Darryn) March 9, 2026, 10:38am 2

Hi, you’ll need to email our support team for that kind of request. Please find the details here: Frequently Asked Questions (FAQ) - #8 by darryncampbell

Topic		Replies	Views
Who can we contact for Billing issue? Getting Started livekit-cloud	1	31	September 28, 2026
Billing issue my plan is not updated after payment Cloud Dashboard livekit-cloud	2	52	April 2, 2026
【Billing Help】Accidentally deleted project with active Ship plan Cloud Dashboard livekit-cloud	2	57	March 23, 2026
Subscription to Ship reset to free tier after removing the project Cloud Dashboard livekit-cloud	2	29	August 12, 2026
Who to Contact Regarding Billing? Getting Started livekit-cloud	1	52	June 9, 2026

Transfer Subscription Between Projects

Related topics