【Billing Help】Accidentally deleted project with active Ship plan

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【Billing Help】Accidentally deleted project with active Ship plan

Hi everyone ,

I’m using LiveKit Cloud and need some help with a billing issue.

Here’s what happened:

I created a project and subscribed to the Ship plan (prepaid monthly/yearly).

I accidentally deleted the wrong project — the one that had the active Ship plan tied to it.

Now I’m wondering if anything can be done about the unused portion of the subscription.

Is it possible to either:

Get a refund for the remaining time, or

Transfer the balance/subscription to a new project I create?

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I am not sure what can be done about this. I will ask some others on the team to see if they have any ideas.

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Hi @CWilson,
Thanks so much for looking into this and for checking with the team. I really appreciate it!

If it helps, I’m happy to provide any additional details (like account email or the deleted project name) privately if needed.

I’ll wait to hear back. Thanks again!