Urgent: Candidates Unable to Connect to Room — Signal Connection Error

Agents
1

Hi LiveKit Support Team,

We are experiencing a critical issue where candidates are unable to connect to rooms. The error is occurring repeatedly across multiple rooms for a certain user and is impacting live interview sessions in production.

Affected Room IDs:

  • RM_wSbyVo9X9P2D

  • RM_bR3tUjWHw8Az

  • RM_LYEigFWDxHtb

Error 1 — Signal Connection Failure (Frontend SDK):

ConnectionError: could not establish signal connection
    at Gr.serverUnreachable (https://talent.taptalent.io/static/js/4906.dafc5e5b.chunk.js:1:190676)
    at kc.<anonymous> (https://talent.taptalent.io/static/js/4906.dafc5e5b.chunk.js:1:435344)
    at Generator.next (<anonymous>)
    at a (https://talent.taptalent.io/static/js/4906.dafc5e5b.chunk.js:1:132043)
End of stack for Error object

Error 2 — WebSocket Closed Unexpectedly:

json

"websocket closed" {
  "room": "undefined",
  "roomID": "undefined",
  "participant": "undefined",
  "pID": "undefined",
  "reason": "",
  "code": 1006,
  "wasClean": false,
  "state": 4
}
2

I see this also posted to LiveKit email support under ticket #48903, since this issue is marked as ‘Urgent’ and this forum is best-effort, the email support is the route to go.

3

@Vishal_Maurya I am curious why you put urgentURGENT or CRITICAL on every post you make. I assume just habbit?

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