Livekit room isn't closing

[Divij_Khanna]

Livekit room isn’t closing. The user was facing mic access issue, they weren’t able to stop the mic access even after cutting the call, then they even uninstalled the app. Now the livekit room shows open on our dashboard since almost 3 hrs. We’ve configured a timeout for 30s of inactivity, but not sure why the room isn’t closing.
Room name = call-abd6c9f0-b750-490e-b192-837d63ddc717
Session ID = RM_Yj6NkKQcZDQp

Please help. The Delete Room API is also not able to remove this room. Not sure what needs to be done

[darryncampbell (Darryn)]

Hi, I usually point people towards this resource:

Frequently Asked Questions (FAQ)

Why does my session still show as ACTIVE on my dashboard, even though the session is over? The data displayed on the dashboard is not real-time and there will be a delay between your session closing, and the session showing as closed on the dashboard. For an accurate picture of which sessions are currently active, you can use the LiveKit CLI, lk room list , which will return a list of active sessions. If your room shows in this list, the session is still active but can be closed by deleting th…

Regarding:

The Delete Room API is also not able to remove this room.

I hope the delete room API is failing because the room does not exist (i.e. this is a dashboard display issue) - you should be able to confirm this by running lk room list