hi, guys! I create an agent on livekit cloud, then rent a phone number also from livekit cloud.
then I combine the phonenumber with that agent to answer calls, the agent mode I set is collect information,
which as I understand, it will automatic end the call after it got enough information, but I notice even if the agent has gathered enough information, and says the goodbey etc to users, but the call still not ended by the agent, at user side, the call is still under progressing, while there is nothing transmit from the agent, and the dashboard says the call is already ended, but each time,I need to end the call by myself, I want to know how to solve this issue, or there is some config I have missed, thanks a lot!
Hi, I believe this FAQ addresses your question: https://community.livekit.io/t/frequently-asked-questions-faq/46/18. It sounds like the call is ended, but the dashboard has just not updated.
Unless I have misunderstood the question. To end the call from the agent you can use the EndCallTool, EndCallTool | LiveKit Documentation (recommended), or delete the room, https://docs.livekit.io/intro/basics/rooms-participants-tracks/rooms/#delete-a-room