We just realized that billing is tied to a project rather than the account. Unfortunately, we deleted the project that had our paid $50 Ship plan subscription attached to it.
At the moment, any new projects we create are being placed on the default Build plan, and we no longer have access to the Ship plan we were paying for.
Could you let us know what our options are? Is it possible to transfer the subscription to a new project?
Hi, also responded to your DM but for anyone else finding this:
For billing issues in general, contact our support team. You will find support contact details here: Frequently Asked Questions (FAQ) - #8 by darryncampbell but if you have lost access to your account, DM one of the LiveKit staff in this community for additional help. We can’t help with billing issues directly in this community, but we can point you in the right direction.
For this specific issue, the easiest approach would be to upgrade the new build plan project to ship.